You can expect the best, customer focused service and advice from our NFI and factory trained technicians!
We service what we sell
At The Woodway, you are just not getting another piece of equipment. We stand behind our products, have factory certified mechanics and a complete parts department! Service is a big part of what we do. You can rest assured knowing our certified technicians will work diligently to repair your stove or equipment in a timely manner.
We have always been committed to giving our customers the safest and highest quality service available. We continue to do that today by maintaining certification through a national independently produced certification program for hearth professionals, National Fireplace Institute (NFI). We also have factory training on the products we carry.
NFI Trained Technicians
The NFI training and certification is designed to maintain the highest standards available in the hearth industry. Nationwide, hearth professionals have studied and passed the rigorous NFI certification exams. For more information visit National Fireplace Institute online.
Power Equipment Services
The Woodway Power Equipment professionals carry certification from Honda and Kohler. As factory authorized dealers we're confident that we will have answers for your questions and source for any future maintenance issues.
Toyo Repair Services
The Woodway Service Department services Toyo heaters. With an emergency 24 hour service callout team, we are here when you need us day or night at 50 below or 50 above.