You can expect the best, customer focused service and advice from our National Fireplace Institute and factory trained technicians!
We service what we sell
At The Woodway, you are not just getting another piece of equipment. We stand behind our products, have factory certified mechanics and a complete parts department! Service is a big part of what we do. You can rest assured knowing our certified technicians will work diligently to repair your stove or equipment in a timely manner.
National Fireplace Institute (NFI) Certification
We have always been committed to giving our customers the safest and highest quality service available. We continue to do that today by maintaining certification through a national independently produced certification program for hearth professionals, National Fireplace Institute. We also have factory training on the products we carry.
NFI Trained Technicians
The NFI training and certification is designed to maintain the highest standards available in the hearth industry. Nationwide, hearth professionals have studied and passed the rigorous NFI certification exams. For more information visit National Fireplace Institute online.
Power Equipment Services
The Woodway Power Equipment professionals carry certification from Honda, Stihl, Husqvarna, Scag, Exmark and Kohler. As factory authorized dealers we're confident that we will have answers for your questions and source for any future maintenance issues.
Toyotomi Repair Services
The Woodway Service Department services Toyo heaters in house and schedule at home services. With an emergency 24 hour service callout team, we are here when you need us day or night at 50 below or 50 above.
Generator
Service
Consists of the following:
♠ Exterior initial cleaning
♠ Battery condition test
♠ Start up and engine run check
♠ Inspection of all switches
♠ Shroud and fastener check
♠ Starter and recoil rope check
♠ Replace Spark Plug
♠ Fuel purge/replace with stabilized fuel
♠ Oil change
♠ Inspect and clean spark arrester
♠ Inspect and clean air filter
♠ Load Bank Run check
♠ Wheel/Feet Nut Tightening
♠ Final wash and test run
Chainsaw
Service
Consists of the following:
♠ Exterior initial cleaning
♠ Replace fuel filter
♠ Replace spark plug
♠ Fuel purge/replace with stabilized fuel
♠ Inspect and clean air filter
♠ Inspect and clean spark arrester
♠ Inspect bar
♠ Inspect sprocket
♠ Sharpen chain
♠ Grease needle bearings
♠ Inspect recoil starter
♠ Inspect switches and chain brake
♠ Final wash and test run
Snow Thrower
Service
Consists of the following:
♠ Exterior initial cleaning
♠ Battery condition test
♠ Starter and recoil rope check
♠ Inspect switches/controls
♠ Inspect shear pins
♠ Inspect auger
♠ Inspect impeller
♠ Inspect and adjust tires/tracks
♠ Replace spark plug
♠ Oil change (5W30)
♠ Fuel purge/replace with stabilized fuel
♠ Replace fuel filter
♠ Check belts
♠ Inspect and lubricate cables
♠ Set skid shoe height at 3/4"
♠ Check scraper
♠ Final wash and test drive
Lawn Mower
Service
Consists of the following:
♠ Exterior and undercarriage cleaning
♠ Start up and engine run check
♠ Fuel purge/replace with stabilized fuel
♠ Replace spark plug
♠ Inspect/replace air filter
♠ Oil change (10W30)
♠ Sharpen blades
♠ Inspect and lubricate cables
♠ Inspect belts
♠ Inspect recoil starter
♠ For self propelled models, inspect drive system
♠ Final wash and test run
Rider and Z-Turn
Service
Consists of the following:
♠ Exterior and undercarriage cleaning
♠ Start up and engine run check
♠ Inspect mower system
♠ Battery condition test
♠ Fuel purge/replace with stabilized fuel
♠ Replace fuel filter
♠ Replace spark plug
♠ Inspect/replace air filter
♠ Oil change (10W30)
♠ Replace oil filter
♠ Sharpen blades
♠ Top off rear axle oil
♠ Fill front axle grease points
♠ Inspect belts/pulleys
♠ Check tires and adjust tire pressure
♠ Inspect/adjust mower deck to level
♠ Final wash and test drive
Trimmer
Service
Consists of the following:
♠ Exterior initial cleaning
♠ Inspect switches and safety controls
♠ Replace fuel filter
♠ Replace spark plug
♠ Fuel purge/replace with stabilized fuel
♠ Inspect and clean air filter
♠ Inspect and clean spark arrester
♠ Inspect recoil starter
♠ Inspect fuel lines
♠ Inspect working implement, sharpen if applicable
♠ Grease gear head
♠ Inspect throttle lock function
♠ Adjust carburetor
♠ Respool head with new line
♠ Final wash and test run
Small Engine
Service*
Consists of the following:
♠ Exterior initial cleaning
♠ Start up and engine run check
♠ Replace spark plug
♠ Replace fuel filter
♠ Fuel purge/replace with stabilized fuel
♠ Oil change (when applicable)
♠ Inspect and clean air filter
♠ Inspect recoil starter
♠ Inspect shrouds and covers
♠ Inspect switches, controls, and safety functions
♠ Final wash and test run
*We do not service all makes and models
If its older than 20 years or if it's not something we sell or are a dealer for call or text before you bring it in to check with our Outdoor Power Team.
Toyotomi
Service
Consists of the following:
♠ Exterior initial cleaning
♠ Clean burn pot
♠ Clean combustion blower
♠ Clean fuel sump and pump
♠ Inspect heat chamber
♠ Inspect heat element
♠ Inspect baffles
♠ Clean heat exchanger
♠ Check for abnormal noise
♠ Check for leaks
♠ Check fuel fittings
♠ Check electrical systems
♠ Final cleaning and test run